Shipping FAQs ~ Privacy Policey

All orders are shipped via the United States Postal Service. We use the USPS because it keeps shipping costs down and goes just as fast. Delivery Confirmation is standard and will allow us to track the package. Please use your regular mailing address, PO Boxes are OK.

Carefully enter your shipping address into the shopping cart. It will be printed on the label exactly as you type it. Be sure to use “Care Of” when mailing to your workplace or other address you may be visiting.

Most orders will be shipped the following business day. Orders placed late in the evening (USA time), Monday at 10PM for example, are sometimes shipped the day after tomorrow, Wednesday for example. In some rare cases it may take as many as five days before an order is shipped, never longer. Every effort will be made to get your order to you as fast as possible.

Packages with a U.S. destination will be shipped via Priority Mail. This will take 2-3 business days transit time, sometimes 4 to Hawaii, Alaska and other remote U.S. addresses. Please expect about 3-6 business days to receive your Priority Mail package. Folks on the East Coast will get packages faster than the West Coast, simply by being closer to our Massachusettes location.

If you need faster service you can select Express Mail, overnight to most locations. Bear in mind that orders placed late in the evening may not necessarily go out the next day. A signature at time of delivery is required for this service.

International orders will also be shipped via United States Postal Service and then delivered by your local letter carrier. International orders will be shipped via Air Mail. The transit time will be hard to predict, most packages will take a week or two, some countries may take longer. All International orders may be subject to import tax. Customs, duties and taxes will be your responsibility. We have no way of knowing in advance what the cost will be.

A Shipping Confirmation will be e-mailed to you when the package has been shipped. In almost every case this will be on the day the shipment has been mailed. This message will go out just before or in most cases after the shipment has been mailed. If may contain a delivery confirmation number, package number, tracking number or other package service info.

Your order will be shipped from In Stitches / The Threaded Needle, 454 Boston Post Road, Weston, Mass 02493

For large quantity orders and for some back orders the shipment will be made via UPS, FedEx or similar parcel service direct to your address from the manufacture of that product. No extra charges will be due, only the amount the cart calculates for you.

Some of the products sold by In Stitches / The Threaded Needle will not fit into mailboxes and slots. If you are not home to take delivery of a package the letter carrier may decide to leave it in a secure location, or give you note to make arrangements to pick it up at your local Post Office or schedule re-delivery. You can leave instructions at your door, or type them into the “special instructions” field during checkout. You and your local letter carrier know best how to handle deliveries, signatures and post office pick up.

Bear in mind that while we make every effort to get your package shipped quickly, once it is out of our hands and in the postal system options to change the order or to upgrade the shipping are limited.

Shipping & Handling Fee The In Stitches / The Threaded Needle Shopping Cart will calculate postage for your order based on the weight of the product(s) in your order. The system is not 100% accurate, but very fair, and monitored by a real human being. Since the postage will not be exact this is why we call it “shipping and handling” or “shipping and packaging”.

Small one-item orders, in the USA will be the most accurate. Larger, multi item orders and international packages will not be as accurate. There is just too much diversity in postal costs, locations and packaging weight and service options. USPS has introduced some flat rate priority mail boxes (for domestic only) that cannot be integrated into the shopping cart system.

The shipping and handling charge is watched carefully and those who, by chance, have paid considerably more than the postage costs will have a shipping adjustment made. You will never be billed for more than what the cart has calculated. Packages that are close, by a few dollars, will not have shipping adjustments made. Those orders that were charged too little for shipping will not be billed for more. Anyone can request a shipping adjustment if they feel they are entitled, just e-mail Jean.

Please bear in mind that by submitting your order through the In Stitches / The Threaded Needle shopping cart you have accepted the terms and agreed to the shipping charges. Shipping adjustments are a courtesy.

Warrantee, Returns and Refunds All products sold by In Stitches / The Threaded Needle are fully guarantied against defects. If you receive a defective product please contact Jean as soon as possible for customer service. You may be directed to return the product to the maker. In Stitches / The Threaded Needle will cover any item sold for up to one year from purchase date against defects in materials and workmanship. Situations of product failure and or abuse will be handled on a case-by-case basis.

If a product fails to meet your expectations, does not fit, or is unwanted for some reason contact Jean. You have up to 30 days to make your return. Gently used items (tested and found unwanted) can be returned for a refund within this time period.

Shipping and Handling charges and Return Postage are not refundable. It is solely our discretion to refund these charges or not. In situations of error on our part, defective products, and shipping damage the shipping costs will be covered by In Stitches / The Threaded Needle.

Your refund will not be posted until the product has been returned to In Stitches / The Threaded Needle or the maker. Please include the original packing slip or copy of it with your return. Alternative shipping address, for UPS or FedEx returns: In Stitches / The Threaded Needle, 454 Boston Post Road, Weston, Mass 02493.

Feel free to reuse and re-label the original packaging. You should also use Delivery Confirmation, insurance or other service that provides proof of delivery. Your local post office will have in stock all the supplies needed, labels boxes and such. (Maybe not very large boxes.) Recycle, Reuse, Reduce.

All refunds will be made to the card account that the original purchase was made with.

Exchanges for alternative sizes and models can be made on a case-by-case basis. Swapping items of equal value will be no problem. Swapping an item of lesser or greater value for one of higher value may require a refund of the original and a new order placed for the desired one. Contact Jean for options.

Shipping Damage, Shortages and Other Problems In Stitches / The Threaded Needle will fully cover any items damaged in shipping. If you receive an order that is incomplete, or mixed up it will be covered at our expense. Please contact Jean within 10 days of receipt of a damaged shipment, wrong quantity or mix-up.

There may be at times a delivery problem. Pay special attention while entering your “ship to” info. Yes, the Post Office can make a mistake, or misplace a package, but this is extraordinarily rare. If there appears to be a problem contact Jean and your local Post Office as soon as you are aware of it. There are ways to expedite the recovery of a lost or misdirected package, quit notification of the post office is the key. Bear in mind that once your package has been shipped it is out of our hands and our options are limited.

Out-of-stock and Back Orders There will be times when the shopping cart will indicate that a product is temporarily unavailable. Contact Jean to find out when the product will be back in stock. On items that require a selection you will be offered those that are in stock. Sizes or options that are out of stock will not be offered for selection.

Restocking can take as long as one week or as much as a month or so, depending on the product and the season. Every effort will be made to keep an adequate supply in stock on hand.

On some rare cases the shopping cart will let you buy a product that is actually out of stock, or the quantity ordered exceeds the quantity currently in stock. We try very hard to not to allow this to happen. If this happens you will be notified with available options. In most cases you will have to wait a little longer, or that item(s) will be cancelled from the order and you will not have to pay for it. Sometimes a substitution can be made. Jean may refer you to another web site where that item or similar product can be obtained. If you are not available to choose an option Jean will proceed with what he thinks is in your best interest, knowing that it can be sorted out to your satisfaction.

PRIVACY STATEMENT

In Stitches / The Threaded Needle, serving New England’s knitting community for over 30 years, is privately owned by Jean Holtey. Its website practices are committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online. The following privacy policy is modeled after that established by the Better Business Bureau.

Release of Information to Third Parties Personal information will not be released to third parties except by In Stitches / The Threaded Needle for the sole purpose of processing purchase and/or refund transactions through Pay Pal. In Stitches / The Threaded Needle does not store or handle any credit card information. Information is collected by Pay Pal to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services to In Stitches / The Threaded Needle. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Mailing List: In Stitches / The Threaded Needle’s mailing list will never be sold, reused, rented, loaned, nor otherwise disclose any e-mail, e-mail addresses, subscriber information, or subscriber personal information. Any information given to In Stitches / The Threaded Needle will be held with the utmost care, and will not be used in any way that you have not consented to. E-mail addresses will never be used, sold, loaned, rented, or otherwise distributed or disclosed to any third party for any reason. Employees and personnel of In Stitches / The Threaded Needle who have access to a client’s personally identifiable information are required to keep the information strictly confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for In Stitches / The Threaded Needle.

Basic Confidentiality Policy It is In Stitches / The Threaded Needle’s policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. The personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to a question or to notify you of new articles and features on the site.). For example, when you email a question the personal information you provide will be used to respond. If you also indicate by email that you would like to receive information about upcoming products, your personal information will be added to our In Stitches / The Threaded Needle list. We send out notices every one to two months to those email addresses. Instructions to be removed are included with each mailing. Your request to be removed is promptly respected.

No Computer Tracking of Identifiable Information Our website is not set up to collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. Any information obtained by these numeric averages are used only for internal purposes by In Stitches / The Threaded Needle staff to help them assess information such as popular articles, “page not found” errors, and what countries, states and cities are visiting. It also indicates, in some cases, if you came to us through another website and helps us appreciate those referring visitors to us. In addition, it tracks information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, etc. Again, the statistics contain no personal information and cannot be used to gather such information.

Disclaimer Note: In Stitches / The Threaded Needle or it’s on-line shop cannot be responsible for any misuse of your personal information voluntarily displayed on the website. If you suspect that it is being misused we urge you to notify us immediately.